General Data Protection Regulation (GDPR) Policy

SOL Property Group Ltd

Effective Date: June 2026

1. Introduction

SOL Property Group Ltd (“SOL”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This GDPR Policy explains how we collect, process, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all clients, leaseholders, residents, contractors, suppliers and other individuals who interact with our services.

2. Data We Collect

We may collect and process the following categories of personal data:

Identity Data

Names, dates of birth and identification documents where required.

Contact Data

Addresses, telephone numbers and email addresses.

Financial Data

Bank details, payment records and invoicing information.

Property Data

Information relating to properties, developments, leases and maintenance requirements.

Communication Data

Emails, telephone conversations, enquiry forms and written correspondence.

Technical Data

IP addresses, browser types and website usage data collected through our website.

3. How We Use Your Data

We use personal data for the following purposes:

  • To provide block management, property maintenance, building and landscaping services

  • To manage developments, communal areas and maintenance works

  • To communicate with residents, directors, leaseholders and contractors

  • To process enquiries and service requests

  • To maintain legal, financial and compliance records

  • To comply with regulatory and legal obligations

  • To improve our website and customer experience

  • To send marketing communications where consent has been provided

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent where required

5. Sharing Your Data

We may share personal data with:

  • Contractors and maintenance providers

  • Professional advisers and consultants

  • IT and website service providers

  • Regulatory bodies and legal authorities

  • Insurance providers where required

We do not sell personal data to third parties.

6. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure systems and password protection

  • Restricted access to sensitive information

  • Regular monitoring and security updates

  • Secure storage of physical and digital records

7. Data Retention

We retain personal data only for as long as necessary to fulfil legal, contractual and operational requirements. Data is securely deleted or anonymised when no longer required.

8. Your Rights Under GDPR

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of personal data where applicable

  • Restrict or object to certain processing activities

  • Request transfer of your data

  • Withdraw consent where processing is based on consent

Requests can be made using the contact details below.

9. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve functionality and user experience. Users can manage cookie preferences through their browser settings.

10. Contact Information

If you have any questions regarding this GDPR Policy or how your data is handled, please contact:

SOL Property Group Ltd
Unit E, Gun Hill Trading Estate
Dedham
Colchester
Essex
CO7 6HR

Email: info@sol-property.co.uk
Telephone: 07956 297025
Website: www.sol-property.co.uk

Company Registration Number: 17261709

11. Changes to This Policy

We may update this GDPR Policy from time to time to reflect legal, operational or regulatory changes. The latest version will always be available on our website.SOL Property Group Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services or engage with us in connection with property management, building maintenance, landscaping and related services.

By using our website or contacting us, you agree to the collection and use of information in accordance with this policy.

WHO WE ARE

SOL Property Group Ltd

Unit E

Gun Hill Trading Estate

Dedham

Colchester

Essex

CO7 6HR

Company Registration Number: 17261709

Email: info@sol-property.co.uk

Telephone: 07956 297025

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.