Privacy policy.
Last Updated: June 2026
SOL Property Group Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services or engage with us in connection with property management, building maintenance, landscaping and related services.
By using our website or contacting us, you agree to the collection and use of information in accordance with this policy.
WHO WE ARE
SOL Property Group Ltd
Unit E
Gun Hill Trading Estate
Dedham
Colchester
Essex
CO7 6HR
Company Registration Number: 17261709
Email: info@sol-property.co.uk
Telephone: 07956 297025
For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
INFORMATION WE COLLECT
We may collect and process the following information:
• Your name
• Email address
• Telephone number
• Postal address
• Property address and related information
• Details contained in enquiries, emails and correspondence
• Records of communications with us
• Website usage data, including IP address and browser information
HOW WE COLLECT INFORMATION
We may collect information when you:
• Complete a contact form on our website
• Contact us by email or telephone
• Request information about our services
• Engage us to provide property-related services
• Communicate with us as a resident, director, contractor, supplier or client
• Visit our website
HOW WE USE YOUR INFORMATION
We use your personal information to:
• Respond to enquiries and requests
• Provide our services
• Manage properties and developments
• Arrange maintenance, repairs and inspections
• Communicate with residents, clients and contractors
• Process invoices and payments
• Meet legal and regulatory obligations
• Improve our services and website
• Protect our legitimate business interests
LEGAL BASIS FOR PROCESSING
We process personal information where:
• It is necessary to perform a contract
• It is necessary to comply with a legal obligation
• It is in our legitimate interests to operate and manage our business effectively
• You have provided consent where required
SHARING YOUR INFORMATION
We may share your information with trusted third parties where necessary, including:
• Contractors and maintenance providers
• Professional advisers
• Accountants and auditors
• Insurance providers
• Software and IT service providers
• Regulatory bodies and local authorities
• Law enforcement agencies where required by law
We do not sell, rent or trade personal information to third parties.
DATA SECURITY
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
While no method of transmission over the internet is completely secure, we work to ensure your information is protected using industry-standard security measures.
DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and accounting requirements.
YOUR RIGHTS
Under UK data protection law, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Request restriction of processing
• Object to processing in certain circumstances
• Request transfer of your information
• Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided above.
COOKIES
Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with our website.
Further information can be found in our Cookie Policy.
THIRD-PARTY WEBSITES
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.
COMPLAINTS
If you have concerns about how we handle your personal information, please contact us in the first instance.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk